1) Insurance covers damage to the car ,the undercarriage & wheels when driving on asphalted roads ( except the jeep)
2) In case of accident or damage to the car with a third party included ,a police statement must be made. Insurance does not cover when the driver is under influence of alcohol ,drugs or medication. When damage is due to specific neglect .The loss or Damage of the car key
3) Only the person signing the contract may drive the car.
4) Kilometers are unlimited .The renter pays for fuel .There is no refund for fuel.
5) Traffic violations will be paid by the customer.


QUALIFICATIONS

To rent one of our cars you need:
-Minimum age 23 years and have a valid driving license issued at least one year ago.
-Driving license. Greek, European (for EU countries) or International for Chinese citizens.
-Personal credit or debit card*.


COLLECTING-DELIVERY VEHICLES

-The vehicle will be provided clean (inside and out-side), in excellent maintenance condition. The vehicle must be refilled prior return. Otherwise a charge of the missing fuel will apply (depending on the valid average fuel cost).
-In case the cabin of the vehicle has stains witch require a special cleaning produce (animal hair, food and drinks on car seats or car floor or trunk) he will have to pay the amount of 50€.
-Upon collecting the vehicle the renter will be given a rental agreement which he has to check and sign. The rental agreement will indicate all the services and insurances provided as well as any extra services/insurances that the renter might request, with their relevant charges as well.
-It is very important for the renter to check the vehicle and report any damage existing on it, in order to avoid any charges regarding damages caused by a previous renter.
affic accidents:
In case a traffic accident happens in the duration of the rental agreement, the driver must first and if he is capable to, take care for his own safety and the safety of his passengers. Then, he must inform Orange Rental car . In case of traffic accident with light material damages the driver can, in his judgment, decide that it is safe to continue with his trip, or to ask for replacement of his vehicle. It is advisable in any accident the driver to call the police in order a written report will be filled by the police officer. In case the police do not fill a report, the driver must write down the license plate of the vehicle that he had the incident with, the full name of the driver, his telephone number and the name of the insurance company that covers the other vehicle. Then he must inform Orange Rental Car stating the exact incident and explain the way the accident happened.

Lost keys:
The keys of all the vehicles of Orange Rental Cars are immobilizer. For each vehicle key there is only one spare available. In case the render loses his key, he must immediately notify the company in order to receive a spare key, without trying in any way to start the vehicle. The renter is charged with the cost of making a new key from each Brand’s company and the cost of sending a new one in Orange Rental car

Keys locked in the car:
The renter must notify Orange Rental car in order either to send a locksmith to open the vehicle or to send a spare key. The render is charged with the cost for the visit of the locksmith or the dispatch of the spare key.

Extra Charges
-Minimum rental period is 5 days. After the end of the 24 hour rental, for every hour delay in return of the vehicle, the customer is charged at 1/5 of the daily rate. After 5 hours of delayed return the renter is charged the full amount of the daily rental.
-Extra charge for each additional driver 5€ per day.

Types of Car
Company reserves the right to change the type of car with another similar vehicle.

Traffic fines
The renter is responsible for paying all traffic fines that may occurred during the car rental. In case the renter does not pay the fines, there will be an Administration Fee of 20€ additional to the fine’s cost5
Equipments
Baby seats cost 4€ per day.
Cancelation Policz.
Free cancellation 3 weeks before arrival date .After that Period We will charge the half of total amount.
Non-Show
In case the renter does not appear to collect the car at the agreed date and time without any prior written or telephone notice, the company will cancel the reservation after 3 hours. The company has the right to charge the renter the full deposit of the car group reserved.
V.A.T
24% for Crete island.
Rates & conditions may change without prior notice.

Our vehicles are insured:
Α) Against liability to third parties (excluding the driver and passengers) for death and injury up to 500.000€.
Β) For property damage to third parties (excluding our vehicle) to 500.000€. In case our vehicle is damaged or stolen by renter’s culpability or negligence, the renter will be presided for, up to the total car’s commercial value at the time of accident or theft.

Collision Damage Waiver (C.D.W.)
The driver can limit his liability in any damage to our vehicle:
a) Up to 500€ by paying an amount of 10€ per day for groups A, B,
b) Up to 800€ by paying an amount of 15€ per day for groups C & SUV
c) Up to 1200€ by paying 25€ per day for groupsD provided that the damage is not due to violation of traffic lows.
These insurances do not cover damages caused by violations of traffic regulations as well as damage caused to the wheels, tires, mirrors, windscreen wipers, the underbody and the interior of the vehicle. In case the vehicle is damaged in any way, the renter is liable to compensate all the damages, repair costs and lost time of rental.

The renter shall notify our company immediately in case of vehicle damage. We will do our best to repair it in site or pick it up for service.
Our company will undertake vehicle service and replacement in case of break down under the following conditions:

-In case the vehicle is located on an restricted unpaved road area, the renter will be charged with service and transportation costs.
-The vehicle will be replaced according to vehicle availability.
-The registered driver(s) are the only people authorized to drive the car at the time of the rental.
-The contract shall be deemed invalid and the renter will be obliged to return the car immediately without any refund claims, in case someone else drives the car other than the registered driver(s).
-Vehicles should carry a maximum of passengers depending on the car group.
In case of excess passengers the contract shall be deemed invalid and the renter must return the car immediately following the company's request, without any refund claims. Moreover, an extra charge of minimum 200€ will be applied for excessive vehicle damages incurred.